Privacy Policy and Terms of Use

This Privacy Policy describes how Calanca uses and protects any information you provide on this website. We do not sell, rent or trade information about you to other companies. In accordance with the Data Protection Act and the General Data Protection Regulation (GDPR) we follow strict security procedures in the storage and disclosure of information that you have given to us to prevent unauthorised access and we will not collect information unless it is used to deliver a better service or to give you useful, relevant information.

Calanca is committed to ensuring that your privacy is protected. Your personal information collected during your website visit that can be used to identify you will be used in accordance with this Privacy Policy.

Calanca may change this Policy from time-to-time by updating this page. This Policy was last updated in July 2021.

What we collect

We may collect the following personal information:

  • Contact information (such as names, phone number and email addresses) in order to respond to your enquiries, or to get in touch with you when necessary
  • Organisation, job role or title, and some interests / preferences
  • Information about your visit, including data, time and length of stay, pages you visited, forms you opened and populated and other page interaction information.
  • Information collected through use of cookies to ensure that we give you the best experience on our website.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service and in particular for the following reasons:

  • To contact you for the provision and delivery of the contracted services
  • To share with you information about our services that you have requested us
  • To share with you information about other services we offer that are similar to those that you already use or have requested information about
  • To statistically analyse the available information in order to improve the services that we already provide you with
  • To notify you about changes to our services that we provide you for internal record keeping.

We are committed to ensuring that your information is secure to prevent unauthorised use, access or disclosure.

How you can access and update your information

The accuracy of your information is important to us. We are working on ways to make it easier for you to review and correct the information that we hold about you. If you change email address, or any of the other information we hold is inaccurate or out of date, please email us at: getintouch@calanca.one, You also have the right to ask for a copy of the information Calanca holds about you and/or ask for it to be deleted.  Please see below for further information on your rights.

Use of Cookies

We use cookies to record how often you visit our website and the areas you visit within it. In these instances, we would have informed you of presence of cookies on our website. While cookies can identify a user’s computer, they themselves do not personally identify users. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. You can set your browser to refuse cookies if you wish to.

Who has access to your information

Calanca will not give or sell your personal information to any outside organisation for that organisation’s own use without your consent. When we partner with other businesses to enable us to provide services to you during which we will use this information, you will be expressly asked to opt-in. We may disclose personal information if required to do so by law and when such action is necessary to protect the rights of Calanca.

How long your information is kept

Calanca operates a data retention policy to comply with statutory requirements, applicable at the time and relevant non-statutory best practices. Normally we will retain your personal information if you have communicated with us at least once in the prior three years. We will securely delete personal information as soon as requested by you.

Your rights and how we observe those rights

The GDPR provides the following rights for data subjects whose personal information are processed by any organisation:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision making and profiling
  • Withdrawing of consent

Calanca recognises your rights as a Data Subject and commits to protect and observe these rights as per the UK's ICO (Information Commissioner Officer) guidelines.

You have the right to ask us not to process your personal data for marketing purposes. You can exercise your rights to prevent such processing at any time by contacting our Data Protection Officer.  You have the right to lodge a complaint with your Supervisory Authority. In the UK, the supervisory authority is the ICO, https://ico.org.uk.